LEGAL REFERENCE

7000 pkr par aap ke haqooq aur qanoon

Hamari legal policy Pakistan ke players ke liye transparent rakhna ہمار asal maqsad hai. Aap ka account data محفوظ رہے اور aapka har transaction qanoon-muaafiq ہو, yeh hum...

Transparent account termsPakistan-focused protectionLocal payment complianceClear withdrawal policy
7000 pkr 7000 pkr par aap ke haqooq aur qanoon

Hamara qanuni tazeera aur account rules

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

MADAD KA RAASTA

Legal queries ke liye hamara support

Live Chat Support In-app chat se directly legal team se baat...
Email Helpdesk Legal-related emails ko aap [email protected] par bhej sakte...
Account Settings Aapka profile mein legal preferences, account type aur...
BHAROSA KI BUNYAD

Kyun hamari legal framework reliable hai

Account Encryption

Sab deposits, withdrawals aur personal data 256-bit SSL encryption se protected hoten. Bank-level security hamara standard ہے. Aapka JazzCash PIN ya Easypaisa OTP kabhi hamari servers par store nahi hota.

Verification Process

Withdraw karte waqt identity verification mandatory ہے. CNIC number aur mobile number confirm karte ho, phir request process hoti ہے. Fraud prevention ke liye ye step ہے aur sab ke liye same rule apply hota ہے.

Payment Gateway Partners

JazzCash, Easypaisa, SadaPay aur Raast directly integrate hain. Ye Pakistan ke biggest payment networks hain. Har transaction unke secure rails par chalti ہے, hamara nahi.

Terms Update Notification

Jab legal terms update hoten, aap ko email + in-app notification mil jata ہے. 30 din ka advance notice dete hain. Aap naye terms ke saath agree kar sakte ho ya account close kar sakte ho.

Data Retention Policy

Closed accounts ke data 7 saal tak retain hota ہے legal / tax reasons ke liye. Active accounts ka data saf rakha jata ہے. Data breach ho to hum 48 ghante mein aap ko notify karte hain.

Dispute Resolution

Withdrawal ke baad agar paise nahi aaye to 72 ghante mein claim kar sakte ho. Support team bank/payment network se check karega. Resolution usually 5-7 business days mein aata ہے.

Hamara legal stance clear aur consistent hai

Transparency
Har rule, fee aur withdrawal condition hamari website par likha ہے. Koi hidden clause nahi. Aap ka account dashboard mein bhi complete transaction history dekh sakte ho.
Regional Compliance
Pakistan ke supported ilaqon ke qanoon ko follow karte hain. Agar aap ke region mein gaming restricted ہے to account open nahi ho sakta. Verification process yeh check karti ہے.
Payment Method Security
JazzCash, Easypaisa, SadaPay aur Raast — sab ki encryption alag-alag ہے lekin hamari side se extra layer add karte hain. Aapka balance real-time update hota ہے.
Withdrawal Speed
JazzCash mein 30 min se 2 ghante, Easypaisa mein 1-4 ghante, SadaPay aur Raast mein 15 min se 1 ghanta. Weekend par bhi same speed hota ہے.
Account Closure Rights
Jab bhi chahein aap account close kar sakte ho. Pending balance turant withdraw ho jata ہے. Closed account phir 30 din mein reopen nahi ho sakta (cooling-off period).
Complaint Log
Sab complaints in-app ticket system mein record hoti hain. Priority level, status aur response timeline dekh sakte ho. Escalation bhi immediately hoti ہے agar 48 ghante mein reply nahi aaye.
Annual Review
Hamara legal policy har saal reviewed aur updated hota ہے. Naye payment methods add karte hain aur security improvements implement karte hain. Change log publicly available rehta ہے.
PLATFORM KE PILLAR

Hamara legal infrastructure ke main elements

Account Verification CNIC aur mobile verification mandatory ہے registration ke waqt. 5...
Withdrawal Approval Withdraw request submit karte hi automated checks chaltey hain. Amount...
Terms Clarity Hamara terms document sirf legal para nahi — real examples...
Privacy Shield Aapka personal data CNIC, phone, email ka hamara aur payment...
Dispute Timeline Agar withdraw mein problem aaye to first 72 ghante mein...
Compliance Log Sab transactions aur account activity mein timestamp aur method record...

Legal ke baare mein common sawal

Verification mein problem hone par support team contact karega. CNIC image clear nahi ho sakti to dobara try kar sakte ho. Agar 3 baar fail ho to account restricted hota ہے. [email protected] par legal copy of doc bhej sakte ho manually verify ke liye.

JazzCash PIN kabhi hamari servers par store nahi hota. Aap apna PIN enter karte ho aur direct JazzCash network ko bhejta ہے. Hamara system sirf transaction status dekh sakta ہے, PIN nahi. Encryption layer mein ye protected ہے.

Pending withdrawal cancel karte hi request revoke ho jata ہے. Paise 24 ghante mein aapke gaming account mein return hote hain. Phir dobara withdraw ke liye eligible ho sakte ho. Koi penalty nahi ہے.

Nahi. CNIC, phone, address sirf payment verification ke liye use hota ہے. Kisi third-party marketer ko nahi dete. Sirf payment network (JazzCash etc) ko process ke liye pass hota ہے. Privacy policy mein ye explicitly likha ہے.

Closed account ke data 7 saal tak retained hota ہے — ye tax aur legal requirement ہے. Gaming activity, deposits, withdrawals — sab record rahe ga. Lekin aapka active use nahi hoga. Request kar sakte ho to 90 din ke baad permanent delete kar dete hain.

Easypaisa withdrawals usually 1-4 ghante mein process hote hain. Approval mein 30 min, Easypaisa side mein 30 min-3 ghante. Raat 2 baje se 8 baje tak slow ho sakta ہے server load ke wajah se. Amount aap ke Easypaisa wallet mein direct aata ہے.

Email aur in-app notification dono se update mile. 30 din ka advance notice dete hain. Naye terms accept na karne par account 30 din mein suspend ho jata ہے. Lekin old terms se earned balance withdraw kar sakte ho.